I took my family – well at least most of them – to the Hyatt Hill Country Resort in San Antonio for a few days of vacation this month.
We could learn a lot from them about service. Everyone I met who worked there – from the ladies who cleaned the rooms – to the bellmen – to the people at the frontdesk – to the people in the proshop – to the servers around the pools – had great atttitudes and were very helpful.
I noticed that one of the doormen at the front of the the resort always opened the doors for people with a smile and a great greeting for them. And when he wasn’t opening the door he was cleaning the glass on the door and making the area look great! The kids who were servers around the pool area seemed to have a great attitude and smile regardless of the response of their customers. The folks at the front desk were as friendly as any I’ve met and did a great job getting us taken care of. The guys at the Pro-Shop were very helpful. I could go on and on – Great Attitudes – Smiling Faces – Always Courteous – Helpful – SERVING as if it were the most significant thing they could do at that moment. Granted – they are paid for what they do – and most of them know that great “tips” come from great service.
But here’s what I thought as I watched them serve; they’re doing this with great gusto for a product that’s temporary. Yes, families will make some great memories and have fun – we did. But what they offer doesn’t compare to what we offer. We offer something that lasts for eternity – something that can change families and lives for the better FOREVER! We offer the life-changing truth of Jesus Christ – the opportunity to have a personal relationship with the God of the universe! And since we offer the most significant thing in the world – I would think we’d want to serve with more gusto than anyone in the world – including the wonderful staff at the Hyatt Hill Country. Just something to think about.